Frequently Asked Questions

• What is the process?

To be able to provide you with great affordable rates and fast turnaround, all our services are completely digital and analogue processed. Using the industries absolute best software, plugins and analogue gears, we can provide an excellent digital OR analogue sound to your mixes AND/OR masters. We work in a private studio with top quality computing systems, hardware and monitors and we have over 10+ years’ experience mixing and mastering every genre of music. Once we receive your material and payment, we begin to prepare and work on your project right away.

Mixes are usually mixed completely then we rest our ears for a day and come back for anything missed. Before the mix is finalized, we will send you the mix in mp3 format for your review, if any changes are needed to be made, we will make them and send the mix back. This process repeats until you confirm the mix is complete and to your satisfaction.

Masters are tested on high-end monitors and numerous sound systems such as an iPhone, car stereo, Laptop speakers and earpods, to make sure you are getting the best possible sound on every playback device!

Your files will be delivered to you in a personal private Dropbox folder shared between us. You can choose to delete the files and folder or keep it to transfer material in the future if needed.

• What is the difference between mixing and mastering?

Mixing is basically tinkering with everything you have recorded to complete your songs. We'll do things like drop in effects, adjust fader, EQ your tracks and so on. Think of mixing as putting the puzzle together. We're putting together the parts of what you have recorded, making sure everything hangs together right and putting some finishing touches on things. When we're done mixing your songs, you should be pleased with the way the song sounds and feel confident that you don't need to add anything musically.

Mastering is the process of taking a recording and enhancing it to its fullest potential. It’s the fine-tuning that makes your track sound as “big” and as “clear” as possible without compromising the original feel of the song. This also makes the album sound unified. When you send us your audio for mastering services, your tracks will be analyzed by an experienced mastering engineer in one of our acoustically treated mastering studios. After we get an overall impression of the existing sound balance, your project is then professionally mastered using an appropriate chain of top-drawer analogue and digital mastering tools.

• What Will I Receive?

Once your project is completed, you will receive an MP3 and WAV file of your Mixed or Mastered song, along with any add-ons you have ordered.

WE WILL NOT send you a copy of the session where we mixed and mastered. Although we can send individual stems of your project at extra cost.

EVERY MIX AND MASTER SESSION INCLUDES: EQUALIZATION - COMPRESSION - REVERB - PEAK LIMITING - ADDING AMBIANCE - STEREO WIDENING - BASS ENHANCEMENT - LOUDNESS - MAXIMIZATION - DYNAMIC EXPANSION - FADES/CROSSFADES EDITING - MINOR FLAWS - NOISE REDUCTION - TO ELIMINATE CLICKS, DROPOUTS AND "HISS"

• Why should I have my audio mastered?

Mastering is the final step in bringing your recording to its optimum potential. It gives your music the professional commercial quality necessary to compete nationally and globally. No matter if your audio is planned for radio, CD/ streaming or publishing to the world wide web, it must be mastered to take full advantage of the media in which it is to be released.

• Can anyone book a recording session?

Yes, our recording services are available for everyone. Keep in mind that you cannot book a recording session on behalf of someone else. The person whose name is stated on the booking must be present during the session

• Where are you located?

Our studio is located in Amsterdam, The Netherlands. We do our vocal recording sessions at an undisclosed location. If you have booked a vocal recording session with us, the address will be revealed to you through email.

• When can I book a session?

Our studio is available for booking from 2 PM to 10 PM on weekdays (Monday to Friday). Some time slots may be reserved by other clients, so make sure to check the schedule for availability. 

• How is the recording process?

During our sessions we make use of proper gain staging and use quality microphones, pre amps and room treatement to ensure you get crystal clear recordings. We record all our sessions in Pro Tools.

• When will I receive my recordings?

You will receive your recordings in .MP3 and .WAV format via email within 24 hours after your session is completed. Sometimes our mail may end up in the junk folder of your inbox, so make sure to double check if you haven't received your files within the given time frame.

• Cancellation Policy

CANCELATION POLICY

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Cancellations made 24 hours or more in advance of the Appointment date will receive a 100% refund. Cancellations made within 24 hours will receive a 70% refund.

If you are more than 30 minutes late for your appointment, we may not be able to accommodate you. In this case, you'll receive a 50% refund. Refunds will be credited to your method of payment on file. In the event of a true, unavoidable emergency, all or part of your payment may be applied to future services.

BY BOOKING A RECORDING SESSION WITH US YOU AUTOMATICALLY AGREE TO THE ABOVE MENTIONED TERMS.

• How long will it take to Mix / Master my material?

Mastering generally takes 1 - 3 days for single songs and 7 - 10 business days for full albums, depending on our current work load, the turnround time may be longer. Before making a purchase, feel free to contact us about the turnaround time for your project. Once complete, it will then be emailed back promptly, and arrive in your inbox.

Mixing generally takes 1 - 5 days for single songs and 14 - 18 business days for full albums and does not include shipping time. This is for your first mixes, completeion of the mix depends on how many revisions are needed after your review of the first mix. Also depnding on our current work load, the turnround time may be longer. Before making a purchase, feel free to contact us about the turnaround time for your project. Once complete, it will then be emailed back promptly, and arrive in your inbox.

• I need my project done ASAP! Do you offer rush order services?

We offer rush services on all services. An additional fees will apply. Pricing (per song) is as follows.

3 DAYS - €20.00 | 2 DAYS - €50.00 | 1 DAY - €70.00

For more information please email us at info@l7audioengineering.com any time.

• Where are you located and what is your Time Zone?

We are located in Amsterdam, Netherlands. Central European Time Zone (UTC+01:00)

• What forms of payment do you accept?

Any major credit or debit card, as well as PayPal and iDeal, is accepted for online payments. Bank Transfer is also an acceptable method of payment. Please contact us at info@l7audioengineering.com if you have any questions.

• What is your refund policy?

L7audioengineering.com services are electronic non-tangible irrevocable goods.

We believe in keeping our customers happy. If you are unsatisfied with your results, we are willing to make any small changes and adjustments free of charge. For bigger adjustments you will be able to use your Free Revision(s) or order a revision add on (To find out which services include free revisions visit www.l7audioengineering.com/mixing-mastering/)

Unfortunately, we do not issue refunds once an order has been placed at www.l7audioengineering.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.l7audioengineering.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.

• I have a Coupon Code, How do I use it?

Once you've added an item or things to your bag, click on the website's "Go to Checkout" button. You can enter your coupon code in the " Coupon code " box and then click "Apply." You will receive confirmation that the code was successful if everything was done correctly. The amount of the promo code will be deducted from the purchase right away.

• How will you gaurantee my satisfaction with the final product?

We'll keep revising your mix/master until you're completely satisfied with the final product. If there are any changes you would want to make to your mix or master after hearing it, simply contact or email us with your requests, and we will make the changes and send you a new updated mix or master using either your free or bought revisions. Simply said, you will receive a mix / master of the greatest sound quality imaginable.

Small details such as volume modifications and other adjustments will be free of charge for Mixes. Any adjustments to a mix after it has been Mastered, such as vocal / instrumental substitution, track layout changes, any effect changes, or a revision to a mix after it has been Mastered, will cost an additional €25.

• How Do  Revisions Work?

Revisions are changes or edits you would like made to your Mix & (or) Masters once they have been sent to you.

Each mixing package includes a certain amount of revisions.

The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.

Turn around for revisions are 5 business days (Though are sometimes delivered sooner depending on the studio schedule)

Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them

You’d like the volume of an instrument and/or vocal adjusted.

You’d like effects adjusted (i.e. more reverb, less delay)

What is NOT covered:

Does not include adding any new instruction that was not mentioned in the original Mixing Form

Does not include arrangement changes: Things like creating drops, stop effects and mutes

New file submissions are not included (Vocal files or instrument files)

You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. after the said days, you project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the following page — Mixing & Mastering.

Once You approve your main mix, there is no longer the option to have anything changed in the mix (without incurring additional fees), even if you still have not used up all revisions.

Terms & Conditions

It is your (the customer) responsibility to read and understand the following terms and conditions before making an order on this website (www.l7audioengineering.com) or using any of the services provided at this website (www.l7audioengineering.com)

This Service allows you to have your songs mixed & (or) mastered or recorded by a professional recording, mix (or) Mastering Engineer and obtain downloads of the mixed & mastered songs “tracks” from either our e-mail, dropbox or website.

We take precautions to protect your information. When you submit sensitive information via our website or e-mail, your information is protected both online and offline. This includes your audio files, name, phone number, address, email and any other info you may send us. We do not use any kind of tracking cookies. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

This website contains material which is owned by us, licensed to us, or consent was given to use it. This material includes, but is not limited to, the design, layout, look, appearance, audio files and graphics. Reproduction is strictly prohibited and will be prosecuted to the fullest extent of the law. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Payments:

Payment must be made in full before any work on your material.

For online payments, any bank transfer, PayPal, iDeal, cryptocurrency, credit or debit card is accepted. Western Union is NOT accepted.

Samples: 

We provide a collection of audio samples of our work. The samples provided have been Mixed and (or) Mastered to the clients specific tastes and liking. The samples are not how every project will sound, If you hear something you don’t like, just remember you have complete direction of how every aspect of your projects sound.

Uploading Material: 

We provide instructions on how to properly prepare and send your material for our Mixing and Mastering services. The client is responsible for following these directions Before uploading any material. When using our services the client is responsible for the following:

- The quality of the recorded material.

- The quality of one and two track instrumentals.

- Correct preparation of any material sent for mastering.

- Arrangement and layout of vocals and instruments.

- Ensuring all audio files needed for the service ordered are included.

- Ensuring the material has been prepared and sent correctly.

- Ensuring all notes and requests are included in detailed documentation.

- Ensuring all spelling for the song name, artist name and other credits is correct.

- Ensuring contact information is provided and spelled correctly.

- Ensuring cover art and ISRC data is included (if available).

- Copyrights for any uploaded material.

- Ownership and rights of all uploaded material.

- Order number is included in upload.

If the clients material is not prepared or sent correctly it will either not be accepted or the services will be rendered using the material provided the way it is received.

Turnaround Time:

For Mixing & Mastering, Current turnaround time is to receive your FIRST Mix & Master for review, completion of this service depends on how many revisions are needed after you review your first mix & mastered song. Once you are satisfied with the Masters, the files will be packaged and delivered by e-mail in high quality WAV file.

For Mastering, Current turnaround time is to receive your completed Masters, completion of this service depends on how many revisions are needed after you review your Masters. Once you are satisfied with the Masters, the files will be packaged and delivered by e-mail in high quality WAV file.

For Recording turnaround time is to receive your recorded material after completion of your session. The files will be packaged and delivered by e-mail in high quality WAV file.

Current turnaround time for Mixing — 72 to 120 hours.

Current turnaround time for Mastering — 72 hours.

Turnaround time for Revisions — 120 hours.

Turnaround time for Radio Edits — 120 hours.

All orders are rendered on a first come first serve basis. This goes for Major and Indie artists.

All turnaround times stated on our website or by e-mail are only an estimation. In any event, the turnaround time may be extended any time after purchase. Rush Delivery may or may not be available.

Revisions:

Each mixing & (or) mastering package includes a certain amount of revisions.

• The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.

• Turn around for revisions are 5 business days (Though are sometimes delivered sooner depending on the studio schedule)

• Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

• Adjustments to instructions mentioned on instructions form, that perhaps aren’t exactly how you envisioned them

• You’d like the volume of an instrument and/or vocal adjusted.

• You’d like effects adjusted (i.e. more reverb, less delay)

What is NOT covered:

• Does not include adding any new instruction that was not mentioned in the original instructions form

• Does not include arrangement changes: Things like creating drops, stop effects and mutes

• New file submissions are not included (Vocal files or instrument files)

You have up to 5 days from the time we send your mix to request any free revisions. After each revision, you have 2 days to request another free revision. After the said days, your project is considered complete and you can no longer have the option to use any remaining free revisions. If you want a revision after your project has been completed you will need to order a new revision at the pricing provided on the services page — Services & Pricing

Mix & Master Approval:

Once You approve your main mix & (or) mastered song, there is no longer the option to have anything changed (without incurring additional fees), even if you still have not used up all revisions. 

Radio Edits:

Some packages include a Radio Edit where the curse words are either muted or reversed. You can specify if you have a preference of either of the two in your initial mixing form but If no mention is made, the engineer will decide which is best based on the word(s). Example: There are certain curse words that even when reversed still sound the same, in which case it will be muted while all others will be reversed.

Storage:

After your project is completed, the material you’ve sent to us will be deleted from our systems 10 days after. After this point, revisions, radio edits, instrumental exports, performance exports, acapella exports and processed stem exports will no longer be an available option to purchase for the specific song. Un-less you re-send your material and have the song mixed and (or) mastered again.

Sales and Discounts:

We sometimes offer sales and discounts for our services. These sales are only available for a limited time. When a client orders a service during the time of the sale, the client understands that the sale is final, meaning there will be no refunds or credit honored, even if the work has not yet been completed. The client also understands that there will be no set turnaround time for the order made during the sale. Rendering of orders made during a sale is done in first come first serve order. If rush delivery is available at the time of a sale, the price of the rush delivery will not be discounted.

Refund Policy:

L7audioengineering.com services are electronic non-tangible irrevocable goods.

We believe in keeping our customers happy. If you are unsatisfied with your results, we are willing to make any small changes and adjustments free of charge. For bigger adjustments you will be able to use your Free Revision(s) or order a revision add on (To find out which services include free revisions visit www.l7audioengineering.com/store)

Unfortunately, we do not issue refunds once an order has been placed at www.l7audioengineering.com. However, we may issue credits for our services in the amount determined by us if a refund is requested. These credits can only be redeemed up to 5 days after being offered. As a customer, you are responsible for understanding this upon purchasing any service from us. By processing an order at www.l7audioengineering.com, you automatically agree to all of these terms listed. If you have any questions, please contact us and we will be happy to answer them for you.

Understanding and Responsibility:

Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the FAQ page and making sure all questions and concerns are answered before making an order at www.l7audioengineering.com

By making payment at www.l7audioengineering.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy. 

L7 Audio Engineering (www.l7audioengineering.com) may at any time, without notice to you and in its sole discretion, amend this policy from time to time and the changes are not prorated. Please review this policy periodically. For more information visit us online at www.l7audioengineering.com or e-mail us directly at info@l7audioengineering.com

Privacy Policy

This Privacy Policy governs the manner in which L7 Audio Engineering collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.l7audioengineering.com website ("Site"). This privacy policy applies to the Site and all products and services offered by L7 Audio Engineering.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

L7 Audio Engineering may collect and use Users personal information for the following purposes:

- To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our site, we may use feedback you provide to improve our products and services.

- To process payments, we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails, we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

L7 Audio Engineering LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: L7 Audio Engineering

Website: http://www.l7audioengineering.com

Phone number: +(31) 6 26135975 

Email: info@l7audioengineering.com

This document was last updated on February 22nd, 2022

• How do I Export Stems from Pro Tools?

For information on exporting stems in Protools please watch the video below!

https://www.youtube.com/watch?v=zyzZ3NWsAOc&ab_channel=Wayne.wav

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Logic?

For information on exporting stems in Logic please watch the video below!

https://www.youtube.com/watch?v=7Xk8TsfAGLA&ab_channel=Wayne.wav

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Reason?

For information on exporting stems in Reason please watch the video below!

https://www.youtube.com/watch?v=ABAlF_kZC6o&ab_channel=KickbackCouture

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Cubase?

For information on exporting stems in Cubase please watch the video below!

https://www.youtube.com/watch?v=PP-s619Vl-s&ab_channel=Cubase

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Studio One?

For information on exporting stems in Studio One please watch the video below!

https://www.youtube.com/watch?v=JnZDZXgIKVA&ab_channel=Wayne.wav

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from FL Studio?

For information on exporting stems in FL Studio please watch the video below!

https://www.youtube.com/watch?v=gXpVekh1FT4&ab_channel=JayCartere

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Ableton Live?

For information on exporting stems in Ableton Live please watch the video below!

https://www.youtube.com/watch?v=d0EqibmQEYo&t=236s

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't clipping and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)

• How do I Export Stems from Garage Band?

For information on exporting stems from Garage Band please watch the video below!

https://www.youtube.com/watch?v=KcZELJ0c294&ab_channel=StudioHacks

Please remove all effects, compressors and limiters when you export your stems. If you have a instrument with a effect you would like to keep, you may do so but please remove any limiters on that track. Vocals must be completely dry with no effects, compressors or limiters. Also please make sure your audio isn't too loud and name your stems accordlingly and in order.

For the Bit Depth/Rate choose either 16 or 24 (Please only choose the bit rate your recordings are in or lower, if you choose a higher bit rate than your recording you will ruin the file)